Systems & processes
The workflows, records and billing discipline that survive an audit and a real-time claims system — without drowning your team in admin.
NDIS reform · 2026–2028
The NDIS is changing faster than it ever has. Is your business ready?
I help NDIS providers get their systems, compliance and operations in shape for the reforms — so the new rules become your advantage, not your undoing.
The stakes
The reforms aren't coming. They're here.
From 1 July 2026, mandatory registration starts expanding and every claim has to be backed by airtight, real-time evidence. Community-participation budgets are being cut from October. Plan management and support coordination are being rebuilt around commissioned panels. The providers still standing in 2028 are the ones fixing their systems now — not scrambling after an audit.
1 Jul 2026
Mandatory registration begins for SIL & platform providers; real-time digital claims roll out
1 Oct 2026
Community-participation budgets cut by around 50%
1 Oct 2027
Plan management moves to a commissioned panel
1 Jul 2028
Commissioned support coordination begins
What I help you fix
Get your NDIS business reform-ready.
Compliance & registration
Work out what actually applies to you, get registration-ready, and stay aligned to the Practice Standards — in plain English, minus the consultant word-salad.
AI & automation
Put AI to work on the documentation and compliance load, so you spend less on admin and more on participants.
I've sat in your seat
Built by an operator, not a textbook.
Since 2017 I've built, scaled and exited businesses right across the NDIS intermediary space — support coordination, plan management, and the software behind it — and today I co-own a multidisciplinary therapy and behaviour support practice in regional Queensland.
That mix matters, because the reforms touch all of it at once. I've lived the registration audits, the billing-system headaches, the pricing changes and the reform uncertainty — as the person carrying the risk, not a consultant invoicing for advice.
The approach is simple: plain English, people first, and practical help you can actually implement. No jargon, no fear-selling, no 80-page reports you'll never open.
Who it's for
Small-to-mid NDIS providers, plan managers, support coordinators and allied health practices that are exposed to the reforms and don't yet have the systems to keep up.
How it works
We start with a strategy call to find the gaps, then work together — one-off or ongoing — to close them. Practical, operator-tested, no jargon.
Sessions
Book time that fits the problem.
One sharp question, a straight answer. A fast gut-check before you commit to a move.
Work through one issue properly — a process, a registration question, a system to fix.
The full picture. We map where the reforms hit you and you leave with a concrete plan.
The complete engagement — for a big or tangled problem you want worked end to end.
Pick a length — the calendar loads below. Sessions are paid at booking. Prefer to ask first? Email me.
Get ahead of the deadlines.
Find the gap before it costs you. Paid sessions from $195.