Systems & processes
The workflows, records and billing discipline that survive an audit and a real-time claims system — without drowning your team in admin.
NDIS reform · 2026–2028
Make the NDIS reforms your advantage.
One-on-one consulting for NDIS providers — systems, compliance and AI — from an operator who's built and exited in the sector, not a consultant reading from a slide deck.
2017in the NDIS sector — built, scaled and exited businesses across the intermediary space
Operatorco-owner of a multidisciplinary therapy & behaviour support practice in regional Queensland
1:1every session is with me directly — no juniors, no handballing, no 80-page reports
The stakes
The NDIS reforms aren't coming. They're here.
From 1 July 2026, mandatory registration starts expanding and every claim has to be backed by airtight, real-time evidence. Community-participation budgets are being cut from October. Plan management and support coordination are being rebuilt around commissioned panels. The providers still standing in 2028 are the ones fixing their systems now — not scrambling after an audit.
1 Jul 2026
Mandatory registration begins for SIL & platform providers; real-time digital claims roll out
1 Oct 2026
Community-participation budgets cut by around 50%
1 Oct 2027
Plan management moves to a commissioned panel
1 Jul 2028
Commissioned support coordination begins
What I help you fix
NDIS consulting across the three things the reforms will test.
Compliance & registration
Work out what actually applies to you, get registration-ready, and stay aligned to the Practice Standards — in plain English, minus the consultant word-salad.
AI & automation
Put AI to work on the documentation and compliance load, so you spend less on admin and more on participants.
How a session works
From booked to actioned in under an hour.
Step 1
Pick a session length
From a 15-minute gut-check to a full hour. The calendar's right on this page — choose a time that suits and pay at booking. Done in two minutes.
Step 2
Work the problem, live
We get straight into your registration question, audit worry, broken process or admin overload. Direct answers from someone who's carried the same risk.
Step 3
Leave with a plan
You walk away with concrete next steps you can implement — not a proposal for more consulting. Book again only if there's more worth fixing.
I've sat in your seat
Built by an operator, not a textbook.
Since 2017 I've built, scaled and exited businesses right across the NDIS intermediary space — support coordination, plan management, and the software behind it — and today I co-own a multidisciplinary therapy and behaviour support practice in regional Queensland.
That mix matters, because the reforms touch all of it at once. I've lived the registration audits, the billing-system headaches, the pricing changes and the reform uncertainty — as the person carrying the risk, not a consultant invoicing for advice.
The approach is simple: plain English, people first, and practical help you can actually implement. No jargon, no fear-selling, no 80-page reports you'll never open.
Work with me directly
Who it's for
Small-to-mid NDIS providers, plan managers, support coordinators and allied health practices that are exposed to the reforms and don't yet have the systems to keep up.
How it works
We start with a strategy call to find the gaps, then work together — one-off or ongoing — to close them. Practical, operator-tested, no jargon.
Sessions
Book time that fits the problem.
One sharp question, a straight answer. A fast gut-check before you commit to a move.
Work through one issue properly — a process, a registration question, a system to fix.
The full picture. We map where the reforms hit you and you leave with a concrete plan.
The complete engagement — for a big or tangled problem you want worked end to end.
Pick a length — the calendar loads below. Sessions are paid at booking. Prefer to ask first? Email me.
Free download
Not ready to book? Start with the Reform Readiness Checklist.
20 plain-English checks across registration, systems, intermediary risk and admin load — the same starting framework I use in strategy sessions. Tick honestly, count your gaps, and the last page tells you exactly which session fits your situation.
- Which registration timeline applies to you
- The evidence auditors actually look for
- Quick wins where AI cuts your admin load now
- A built-in guide to which session you actually need
Questions providers ask
NDIS reform, answered straight.
When do the NDIS reforms start?
The major changes roll out in stages from 1 July 2026, when mandatory registration begins expanding to SIL and platform providers and real-time digital claiming starts. Community-participation budget changes land from October 2026, plan management moves to a commissioned panel from October 2027, and commissioned support coordination begins from July 2028.
Do I need to register as an NDIS provider?
It depends on what you deliver and how. From July 2026, mandatory registration starts expanding beyond the current registered categories — beginning with SIL and platform providers, with more provider types expected to follow through 2027–28. If you're currently unregistered, the right move is to map which category and timeline applies to you now: registration takes months, not weeks, and the audit requires evidence of working systems, not paperwork produced the night before. A 15-minute consult is usually enough to settle which path you're on.
How do I prepare for an NDIS audit?
Auditors want evidence your systems actually run day to day: incident and complaints registers with real entries, worker screening and training records, service agreements, progress notes that match your claims, and risk assessments that reflect your actual services. The fastest preparation is a gap analysis against the Practice Standards that apply to your registration groups — then fixing the gaps in your daily workflow, not building a shelf of policies nobody follows.
What's changing for plan managers and support coordinators?
Both intermediary roles are being fundamentally rebuilt. Plan management moves to a commissioned panel model from October 2027, and support coordination follows from July 2028. Winning a place on a panel will favour providers with strong systems, clean compliance records and demonstrable outcomes — which is exactly what's worth building now, while there's still time to build it properly.
Can AI actually help with NDIS compliance and admin?
Yes — used properly. AI can draft progress notes from shift summaries, check documentation against Practice Standards requirements, keep registers current and prepare audit evidence packs. The gains are real, but so are the risks around privacy and accuracy, so the setup matters: the right tools, clear guardrails, and human review. That implementation is a core part of what I help providers get right.
What does an NDIS business consultant actually do?
In my case: I work one-on-one with providers, plan managers, support coordinators and allied health practices to find the gaps the reforms will expose — in systems, compliance, registration readiness or admin load — and close them with practical fixes you can implement. Sessions are paid, focused and jargon-free, drawing on my experience building and exiting NDIS businesses since 2017.
Get ahead of the deadlines.
Find the gap before it costs you. Paid sessions from $195.