Audit-proof workflows
Records, notes and billing discipline that survive real-time claiming and an auditor's visit — without drowning your team in admin.
The reforms went live — days ago
How exposed is your NDIS business? Find out in 60 seconds.
Six honest yes/no questions — the same gap check I run at the start of paid strategy sessions. You'll get your risk areas and the exact session that fixes them. No email needed to see your result.
Run the gap check ↓ Skip to booking
Since 2017 in the NDIS sector
Built & exited across the intermediary space
1:1 direct — no juniors, no reports
The 60-second gap check
Your result
0
gaps found
Recommended session
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2017in the NDIS sector — built, scaled and exited businesses across the intermediary space
Operatorco-owner of a multidisciplinary therapy & behaviour support practice in regional Queensland
1:1every session is with me directly — no juniors, no handballing, no 80-page reports
Why now
Stage one is already live. Three more deadlines are coming.
Mandatory registration expansion and real-time claims started on 1 July. Community-participation budgets change in October. Plan management and support coordination move to commissioned panels through 2027–28. The providers still standing in 2028 are fixing their systems now — not scrambling after an audit letter.
LIVE
1 Jul 2026
Mandatory registration begins for SIL & platform providers; real-time digital claims roll out
1 Oct 2026
Community-participation budgets cut by around 50%
1 Oct 2027
Plan management moves to a commissioned panel
1 Jul 2028
Commissioned support coordination begins
What a session actually gets you
You leave with answers, not an invoice for more consulting.
A clear registration path
Which category and timeline applies to you, what evidence you actually need, and the order to build it in. Plain English, no word-salad.
Hours back every week
AI on the documentation and compliance load — set up with privacy guardrails and human review, so the gains are real and defensible.
Who you're booking
I've carried the risk you're carrying.
I'm Zac Dexter. Since 2017 I've built, scaled and exited businesses across the NDIS intermediary space — support coordination, plan management, and the software behind it — and I co-own a multidisciplinary therapy and behaviour support practice in regional Queensland. I've lived the registration audits, the billing headaches and the reform uncertainty as the owner, not the advisor.
Every session is with me, one-on-one. Plain English, practical fixes, nothing you can't implement.
Sessions
Book time that fits the problem.
One sharp question, a straight answer. A fast gut-check before you commit to a move.
Work through one issue properly — a process, a registration question, a system to fix.
The full picture. We map where the reforms hit you and you leave with a concrete plan.
The complete engagement — for a big or tangled problem you want worked end to end.
Pick a length — the calendar loads below. Sessions are paid at booking. Prefer to ask first? Email me.
Free download
Prefer to work through it yourself first?
The full 20-point Reform Readiness Checklist — registration, systems, intermediary risk and admin load, in plain English. The last page tells you exactly which session fits your gaps.
Questions providers ask
NDIS reform, answered straight.
When do the NDIS reforms start?
Stage one is already live: from 1 July 2026, mandatory registration began expanding to SIL and platform providers and real-time digital claiming started rolling out. Community-participation budget changes land from October 2026, plan management moves to a commissioned panel from October 2027, and commissioned support coordination begins from July 2028.
Do I need to register as an NDIS provider?
It depends on what you deliver and how. Registration expansion has now started — beginning with SIL and platform providers, with more provider types expected to follow through 2027–28. If you're currently unregistered, map which category and timeline applies to you now: registration takes months, not weeks, and the audit requires evidence of working systems, not paperwork produced the night before. The 60-second gap check is a fast way to see where you stand.
How do I prepare for an NDIS audit?
Auditors want evidence your systems actually run day to day: incident and complaints registers with real entries, worker screening and training records, service agreements, progress notes that match your claims, and risk assessments that reflect your actual services. The fastest preparation is a gap analysis against the Practice Standards that apply to your registration groups — then fixing the gaps in your daily workflow, not building a shelf of policies nobody follows.
What's changing for plan managers and support coordinators?
Both intermediary roles are being fundamentally rebuilt. Plan management moves to a commissioned panel model from October 2027, and support coordination follows from July 2028. Winning a place on a panel will favour providers with strong systems, clean compliance records and demonstrable outcomes — which is exactly what's worth building now, while there's still time to build it properly.
What if I book the wrong session length?
The gap check and the checklist both route you to a recommendation, but it's not high-stakes: if we finish early, you get your answer early; if the problem is bigger than the slot, you'll leave knowing exactly what the next step is and can book the deeper session only if it's worth it. Sessions are working sessions, not sales calls.
The deadlines won't move. Your gaps can.
60-second gap check · full checklist free · sessions from $195